Thinkpad Docking Station Usb Not Working

Z7_3054ICK0KGTE30AQO5O3KA30N0

Back up Advice- Client ADVISORY

Document ID: c06175560

Version: two

HP Notebooks PCs - USB Ports On The Dock Practise Not Piece of work While Computer is Docked

Notice: The data in this document, including products and software versions, is current every bit of the release date.The certificate is subject area to change without find.

Release date : 29-October-2018

Last updated : 29-October-2018

DESCRIPTION

The USB ports on the dock station do not work while the computer is docked. This is acquired by a disconnection between the Thunderbolt software and the dock station.

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The information in this certificate applies to the following:

Docks:

HP Thunderbolt Dock 120W G2
HP Thunderbolt Dock 120W G2 with Sound
HP Thunderbolt Dock 230W G2
HP Thunderbolt Dock G2 with Combo Cable

Computers:

HP Elite x2 1012 G2 Tablet
HP Elite x2 1013 G3 Tablet
HP EliteBook 830 G5 Notebook PC
HP EliteBook 840 G5 Notebook PC
HP EliteBook 850 G5 Notebook PC
HP EliteBook x360 1020 G2
HP EliteBook x360 1030 G2
HP EliteBook x360 1030 G3 Notebook PC
HP EliteBook x360 1040 G5 Notebook PC
HP EliteBook x360 830 G5 Notebook PC
HP Pro x2 612 G2
HP ProBook 640 G4 Notebook PC
HP ProBook 650 G4 Notebook PC
HP ZBook 14u G5 Mobile Workstation
HP ZBook 15 G3 Mobile Workstation
HP ZBook 15 G4 Mobile Workstation
HP ZBook 15 G5 Mobile Workstation
HP ZBook 15u G3 Mobile Workstation
HP ZBook 15u G5 Mobile Workstation
HP ZBook 15v G5 Mobile Workstation
HP ZBook 17 G3 Mobile Workstation
HP ZBook 17 G4 Mobile Workstation
HP ZBook 17 G5 Mobile Workstation
HP ZBook Studio G3 Mobile Workstation
HP ZBook Studio G4 Mobile Workstation
HP ZBook x2 G4 Detachable Workstation

Operating Systems:

Microsoft Windows 7 Ultimate (64-bit)
Microsoft Windows 7 Ultimate (32-chip)
Microsoft Windows vii Starter (32-flake)
Microsoft Windows 7 Professional (64-scrap)
Microsoft Windows seven Professional (32-flake)
Microsoft Windows 7 Dwelling house Premium (64-bit)
Microsoft Windows seven Abode Premium (32-bit)
Microsoft Windows 7 Home Basic (64-fleck)
Microsoft Windows 7 Home Basic (32-scrap)
Microsoft Windows 7 Enterprise (64-chip)
Microsoft Windows vii Enterprise (32-chip)
Microsoft Windows 7 (64-fleck)
Microsoft Windows 7 (32-bit)
Microsoft Windows 10 TH2 (Version 1511)
Microsoft Windows 10 TH1 (Version 1507)
Microsoft Windows 10 RS5 (Version 1809)
Microsoft Windows ten RS4 (Version 1803)
Microsoft Windows ten RS3 (Version 1709)
Microsoft Windows 10 RS2 (Version 1703)
Microsoft Windows 10 RS1 (Version 1607)

RESOLUTION

To resolve the issue, perform the following options:

Option i: If Connection Status settings not continued (Disabled):

Click Start
Locate and open up the Thunderbolt Software awarding.
Click on Not Continued.
Locate Select the devices you wish to connect.
Select Always Connect from the drop down menu.
Click OK.

Figure i. Thunderbolt Software Settings

Figure two. Approve Thunderbolt Devices - Select the devices you wish to connect, by selecting the appropriate option from the drop-downwards menu.

Pick two. If the Connection Status is "Connected" and the issue still exists, download and install the following SoftPaq to update the dock firmware:

Note: A more recent version of this software may be bachelor. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected :

HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP Pro x2 612 G2, HP ProBook 640 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP Thunderbolt Dock 120W G2, HP Thunderbolt Dock 120W G2 with Audio, HP Thunderbolt Dock 230W G2, HP Thunderbolt Dock G2 with Combo Cable, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook xv G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected :

Microsoft Windows 7 (32-flake) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows seven Enterprise (32-scrap) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Abode Bones (32-bit) (deleted) Microsoft Windows vii Home Bones (64-bit) (deleted) Microsoft Windows 7 Dwelling house Premium (32-chip) (deleted) Microsoft Windows 7 Domicile Premium (64-bit) (deleted) Microsoft Windows 7 Professional person (32-bit) (deleted) Microsoft Windows 7 Professional (64-fleck) (deleted) Microsoft Windows vii Starter (32-chip) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-fleck) (deleted)

Software affected : Not applicative

Support Communication Cross Reference ID : IA06175560

HP Inc. shall non be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by constabulary, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; amercement relating to the procurement of substitute products or services; or amercement for loss of data, or software restoration. The information in this certificate is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their corresponding owners.